Posts Tagged ‘phone conversion’
Closing the Conversion Gap
Tracking conversions generated by pay per click advertising is getting much easier for strictly e-commerce websites. Google AdWords, Yahoo! Search Marketing, Microsoft AdCenter, and other pay per click advertising networks are providing tracking script solutions to advertisers. Advertisers can place source codes in each ads destination url to capture information on click referrers. They can also use tracking scripts provided by the networks themselves or analytics packages they are using, in order to capture the conversion amount that is generated by a click. These two solutions allow advertisers to get a better idea of where the visitors are coming from and what they are buying.
But how do you track orders that are placed outside of the website’s shopping cart?
Many e-commerce sites allow customers to purchase products both online and offline. We know that several measures can be taken to track online conversions, but what about order that are made over the phone? Luckily several methods have been uncovered to assist advertisers in closing the conversion gap. Some of the solutions that advertisers have available to them include:
800 Numbers
Some advertisers are purchasing batches of 800 numbers to assist in tracking phone conversions. The numbers are assigned to individual campaigns, ad groups, and even keywords to track success and overall performance.
Analytics Packages
In addition to purchasing 800 numbers for the company, several analytics programs have been created for this exact purpose. Web-based analytics providers, such as ClickPath, provide phone numbers for a company, both local and 800 numbers, which can be tracked within the analytics platform. These packages offer advertisers the ability to track conversions, conversion rates, and capture information on customers. This call-tracking method can alleviate the work advertisers would have to perform when using their own 800 numbers, making it less necessary to go through the phone bill.
Google AdWords Number Tracking Solution
Google’s AdWords program also makes it possible for advertisers to track their success. Advertisers can assign both local and 800 numbers to campaigns within the AdWords platform. The numbers are free and can be used to track print, radio, and television advertisements. Google provides a reporting function so advertisers can track the traffic that is generated by each number.
Tracking pay per click conversions and overall advertising success can be challenging, especially for companies that allow both online and offline purchases. Even with some of the best analytics programs, information can fall through the cracks. Yet, although there is no one solution that will allow each advertiser to accurately track their pay per click performance, a combination of solutions can help to make the reporting gap smaller.